運費將依收件國家、商品重量及包裹尺寸於結帳時自動計算。

Shipping fees are automatically calculated at checkout based on the destination country, parcel weight, and package size.

若訂單內含預購商品，將待商品全數到貨後一併寄出。

Orders containing pre-order items will be shipped together once all items become available.

2. 關稅與進口稅說明

Customs, Duties & Taxes

國際訂單可能因各國海關規定，而產生關稅、增值稅（VAT）、進口稅或其他相關費用。

International orders may be subject to customs duties, VAT, import taxes, or other related fees according to your country's regulations.

上述費用不包含於商品售價及運費內，需由收件人自行負擔。

These charges are not included in the product price or shipping fee and are the responsibility of the recipient.

建議您於下單前，先確認當地海關相關規定。

We recommend checking your local customs regulations before placing your order.

Heroine 無法預估或保證是否會產生關稅。

Heroine cannot predict or guarantee whether customs charges will apply.

3. 訂單追蹤

Order Tracking

訂單寄出後，我們將透過 Email 提供物流追蹤編號。

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

您可以透過以下方式查詢物流狀態：

會員中心訂單紀錄
當地郵政或物流網站

You can track your shipment through:

Your Heroine account order history
Your local postal or courier service website

物流資訊更新可能需要 24-72 小時，請耐心等候。

Tracking information may take 24-72 hours to become available after shipment.

4. 國際退換貨政策

International Returns & Exchanges

基於個人衛生考量，貼身衣物一經拆封或使用，恕無法辦理退換貨。

For hygiene reasons, intimate apparel that has been opened or worn cannot be returned or exchanged.

如需辦理尺寸更換，請於收到商品後 7 日內聯繫客服。

If you need a size exchange, please contact our customer service within 7 days after receiving your order.

退回商品須符合以下條件：

未使用、未下水清洗
商品及包裝完整
吊牌及配件齊全
無人為損壞或污損

Returned items must meet the following conditions:

Unused and unwashed
Original packaging intact
Tags and accessories included
No signs of wear, damage, or contamination

除商品瑕疵或寄送錯誤外，國際退換貨之來回運費需由買家自行負擔。

Unless the item is defective or incorrectly shipped, customers are responsible for all international return and exchange shipping costs.

5. 找不到您的國家?

Country Not Listed?

如果您在上方的表格中沒有看到您的國家，請隨時聯繫我們的客服團隊，我們將竭誠為您協助。

If you do not see your country listed in the table above, please feel free to contact our customer service team for assistance.

客服信箱｜Customer Service Email

Heroine1208@gmail.com

Line 官方帳號 ID｜LINE Official Account ID

@ime3296c

IG帳號｜Instagram Account

hhchestbinder

服務時間｜Business Hours

週一至週五 10:00－16:00（GMT+8）

Monday to Friday, 10:00 AM - 4:00 PM (GMT+8)

注意事項

Important Notes

請於下單前確認收件地址及聯絡資訊是否正確。
因地址錯誤、收件人未取件或拒收而退回之包裹，如需重新寄送，需另支付運費。
海關查驗、國定假日或當地物流狀況可能影響配送時效。
Please ensure your shipping address and contact information are correct before placing your order.
If a package is returned due to an incorrect address, refusal, or failure to collect, additional shipping charges will apply for reshipment.
Delivery times may be affected by customs inspections, public holidays, or local courier operations.

配送方式	預估配送時間	說明
國際掛號小包	約 14-30 個工作天	適用多數國家
EMS 國際快捷	約 5-7 個工作天	部分國家適用

Shipping Method	Estimated Delivery Time	Description
Registered Small Packet	14-30 Business Days	Available for most countries
EMS Express	5-7 Business Days	Available in selected countries

常見問答 Q&A