01 Scope of This Privacy Policy
This Privacy Policy explains how this website handles personally identifiable information that you provide or that is generated when you use our website and services. This policy does not apply to third-party websites linked from our website, nor does it apply to individuals or organizations that are not commissioned by or involved in the management of this website.
02 Collection, Processing, and Use of Personal Information
- General Browsing: When you visit our website or use its features, we may ask you to provide information necessary for the relevant service. Such information will be processed and used only for specific purposes. Unless we obtain your consent or applicable law provides otherwise, we will not use your personal information for unrelated purposes.
- Shopping and Membership Services: This website operates as an e-commerce website using the CYBERBIZ platform. When you register for a membership, place an order, participate in marketing activities, contact customer service, or complete a questionnaire, we may collect and retain information you provide, including your name, email address, telephone number, shipping address, date of birth, gender, transaction and payment records, and relevant usage timestamps.
- Automatically Collected Information: Our servers may automatically record information such as IP addresses, access times, browser types, browsing activities, and click records to help us evaluate and improve our website services.
- Statistics and Analytics: We may analyze questionnaire responses and transaction trends for statistical purposes. Any published statistics or analytical findings will be presented in a form that does not identify any specific individual.
03 Retention, Location, Recipients, and Methods of Use
In accordance with Taiwan's Personal Data Protection Act and other applicable laws and regulations, your personal information will be used as described below.
| Retention Period | Your personal information will be retained and used for as long as necessary to fulfill the purposes for which it was collected and for any additional period required by applicable laws. Requests to discontinue use or delete personal information will be handled in accordance with applicable laws and the circumstances of each request. |
|---|---|
| Location of Use | Taiwan, as well as the locations of cloud service providers, logistics providers, and payment service providers engaged by this website. |
| Recipients | This website; our website platform service provider, including CYBERBIZ, operated by Shunli Intelligence Co., Ltd. (順立智慧股份有限公司); payment service providers; delivery and logistics companies; and other service providers involved as necessary in completing transactions or providing marketing services. |
| Methods of Use | Personal information may be processed by automated or non-automated means for membership management, order processing, product delivery, payment reconciliation, customer service, and the delivery of promotional offers and marketing communications. |
04 Data Security
- We implement appropriate information security systems and safeguards to protect our website and your personal information. Access to personal information is restricted to authorized personnel who require such access to perform their duties. Such personnel are required to comply with applicable confidentiality obligations and internal policies.
- When we engage third parties to provide services for business purposes, such as delivery services or third-party payment processing, we require those service providers to comply with confidentiality obligations and take necessary measures to ensure that they fulfill their relevant responsibilities.
05 External Website Links
Our website may contain links to other websites. If you click on a link and visit an external website, that website's own privacy policy will apply. We encourage you to review the privacy policy of each external website you visit.
06 Policy on Sharing Personal Information with Third Parties
Except with your consent, as required by law, or where necessary to complete a transaction or provide a service you have requested, we will not arbitrarily provide, exchange, rent, or sell your personal information to third parties.
We may disclose necessary personal information in the following circumstances, where permitted or required by applicable law or necessary for the provision of our services:
- You have provided consent in writing or electronically.
- Disclosure is expressly required by law or is necessary to cooperate with a lawful investigation conducted by judicial, law enforcement, or other competent authorities.
- Disclosure is necessary to prevent danger to your life, physical safety, freedom, or property.
- Disclosure is made in cooperation with government agencies or academic research institutions for statistical or academic research conducted in the public interest, provided that the information has been processed so that specific individuals cannot be identified.
- Your activities on the website violate our Terms of Service, may harm the rights or interests of the website or other users, or may cause harm to others, and disclosure is necessary to identify or contact the relevant parties or pursue appropriate legal action.
- Disclosure is necessary to complete a transaction or provide a service you have requested, such as shipping and delivery, payment processing, or electronic invoice issuance. In such cases, necessary information may be provided to the relevant service providers.
07 Use of Cookies and Third-Party Tracking Technologies
- To provide a better user experience, our website may use cookies on your computer or mobile device.
- We may also use third-party analytics and advertising tools, such as Google Analytics, Meta Pixel, and LINE Tag, to collect browsing and interaction data. These tools help us analyze website traffic, improve our services, and provide product recommendations or advertising content.
- You may manage or refuse cookies through your browser settings. However, disabling cookies may prevent certain features, such as shopping cart retention and automatic login, from functioning properly.
08 Your Rights and Requests to Delete Personal Information
Under Article 3 of Taiwan's Personal Data Protection Act, you have the following rights regarding the personal information held by this website:
- To inquire about or request access to your personal information.
- To request a copy of your personal information.
- To request supplementation or correction of your personal information.
- To request the cessation of the collection, processing, or use of your personal information.
- To request the deletion of your personal information.
How to Request Changes or Deletion
If you wish to request the suspension of use or deletion of your membership account and personal information, including personal information linked through third-party sign-in services such as Facebook, LINE, or Google, please submit your request through the official customer service channels provided at the bottom of our website, such as our customer service email address or official LINE account. After verifying your identity, we will process your request in accordance with applicable laws and our relevant procedures.
09 Amendments to This Privacy Policy
We reserve the right to amend this Privacy Policy in response to operational needs or changes in applicable laws and regulations. Any revised version will be published on our website. We recommend that you review this policy periodically to stay informed of any updates.
10 Contact Us
If you have any questions regarding this Privacy Policy or the protection of your personal information, or if you wish to exercise your rights concerning your personal information, please contact us through the following channels:
Brand / Business Name: Heroine. (玫芸國際服飾工作室)
Customer Service Email: heroine1208@gmail.com
Customer Service Hotline: 0908-681-233
Business Hours: Monday to Friday, 10:00 AM–4:00 PM (Taiwan time). Closed on public holidays.
This page is provided for informational purposes. Before publishing, we recommend verifying that this Privacy Policy accurately reflects the website's actual data collection practices, tracking technologies, and operational procedures.
